FAQ

We’ve rounded up a few of the most commonly asked questions to help you browse, shop, and checkout with confidence.

Why did you launch Timescale Shop?

As the saying goes, due to the popular demand. Over the years and as our community grew, “Where can I buy more Timescale swag?” became more and more common.

The Shop also reflects our commitment to sustainability and reducing our impact on the environment. We’ve reduced the amount of swag we build, ship, and store at conferences and provide attendees the ability to redeem codes for free swag (we no longer guesstimate sizes or waste materials on items that aren’t used; we produce and ship only what’s requested).

Do you ship internationally?

Yes! We ship from warehouses in the US and Europe to most international destinations.

Do I have to pay for shipping, taxes, or customs/VAT?

You’ll see shipping and any US sales taxes calculated at checkout as part of your final purchase.

For international orders: Customs, VAT, and other duties for orders shipped outside of the US vary by country—and, unfortunately, we can’t guarantee that you will or won’t be charged additional fees to receive your package(s). Import and customs duties are calculated once the package reaches the destination country and must be paid by the parcel’s recipient (you).

 How long will it take to receive my item(s)?
Check out your FedEx tracking link for live tracking updates!

Can I track my item(s)?

You’ll receive shipping notifications and tracking information when your package ships, so you can track its journey to you.

Can I return or exchange items?

In the event an item is damaged or defective, we’ll happily replace it.

Shoot us a note (shop@timescale.com), and we’ll make sure you’re taken care of.

What if I want to share my new item on social media?

By all means—photos, prose, and memes are welcome (and encouraged!).

Let us know what you think, and show off your new gear on the social channel of your choice.

Tag @timescaledb and/or use #TimescaleShop, so we can RT your message.

What if I have additional questions or feedback?

That’s what we’re here for! Shoot us a note: shop@timescale.com.

Tell us how we can help—or just generally say hi.